FAQ
How long does it take for my order to arrive?
Delivery time varies depending on the product. You can find the estimated time directly on the product page, just below the purchase button.
Do you provide a tracking code?
Yes. The tracking link can be found in the dedicated section in the header menu of our website.
Do you ship internationally?
We deliver across the whole of Germany and the United Kingdom.
Can I change my delivery address after purchase?
Yes. Up to 24 hours after payment, you can request a change by sending an email to support@elvorali.com.
Are prices already inclusive of taxes?
Yes, all listed prices include the applicable taxes.
Is my payment secure?
Yes. We work with leading payment providers such as Stripe and PayPal, ensuring maximum security for your transactions.
Do the products come with a warranty?
Yes, all products include a 14-day warranty from the date of receipt.
Do you sell only online, or do you also have a physical store?
We operate exclusively in online commerce and do not have a physical store.
How do I know the product is of good quality?
If you have doubts, you can check customer reviews on each product page.
Can I return a product if I don’t like it?
Yes. We offer free returns within 14 days of receipt.
How long do I have to request a return?
You can request a return up to 14 days after receiving the product.
Who pays for the shipping costs in case of exchange or return?
We cover the shipping costs — there are no additional fees for you.
How can I make contact?
You can reach us by email (support@elvorali.com) or through the chat button in the lower right corner of our website. Our team responds within 24 hours.
What are the service hours?
Our customer service is available from Monday to Sunday, 9 am to 6 pm.